Terms of Service

Last updated: August 12, 2026

These Terms of Service ("Terms") govern your use of the Top Flight Electric website (topflightelectric.com) and your engagement of Top Flight Electric, a licensed residential electrical contractor (Florida license EC13005699) located at 3755 West Lake Hamilton Drive, Winter Haven, FL 33881. By using this website or scheduling service, you agree to these Terms. If you do not agree, please do not use the site.

Use of This Site

Content on this site is provided for general informational purposes only. Articles in our Learning Center, FAQs, and service descriptions are not a substitute for an on-site evaluation by a licensed electrician, and nothing on this site constitutes professional advice for your specific electrical system. We strive for accuracy but make no warranties about the completeness, reliability, or current availability of any service, price, or promotion described here. You agree not to misuse the site — including attempting to interfere with its operation, submitting false or automated form entries, or scraping content for commercial reuse.

Estimates, Pricing & Service

We provide upfront, fixed pricing before work begins, with no service fees for standard visits. Quotes are valid as presented at the time of service; final scope may be adjusted only with your approval before any additional work is performed. Promotions, specials, and membership benefits (including the Captain's Club) are subject to their own stated terms and may change or end without notice. Scheduling a request through this website is a request for service, not a confirmed appointment, until we confirm it with you directly.

Financing

Financing offers described on this site are provided by independent third-party lenders (such as GoodLeap, Wells Fargo, Synchrony, and Service Finance) on their own websites and are subject to credit approval and each lender's own terms. Top Flight Electric is not a lender and does not make credit decisions. We never collect credit applications or payment card details through this website.

Workmanship & Warranties

All work is performed by licensed, insured technicians in accordance with applicable Florida electrical codes and permitting requirements. Warranty terms for your specific project are provided with your service documentation and govern over any general statement on this website. Except as expressly stated in your service documentation, this website and its content are provided "as is" without warranties of any kind, express or implied.

Intellectual Property

The Top Flight Electric name, logo, registered tagline ("First-Class Home Service... we just happen to be Great Electricians!®"), photographs, page designs, and all other content on this site are owned by Top Flight Electric or its licensors and are protected by copyright and trademark law. You may view, download, and print pages for your personal, non-commercial use. You may not reproduce, republish, distribute, or create derivative works from this content without our prior written permission.

Website Chat & AI Assistant

This website offers a chat and scheduling assistant provided by a third-party vendor (RecreateAI). The chat is an AI assistant, not a live person, and its launcher is labeled as an AI assistant before you interact with it. It can answer general questions and help you request service, but its responses are automated and informational only — they are not professional electrical advice, a confirmed appointment, or a binding estimate, and they may contain errors. Anything you submit through the chat is handled as described in our Privacy Policy. To reach a person, call (863) 331-0004.

Third-Party Links

This site links to third-party websites (for example, financing providers, review platforms, and social media). We are not responsible for the content, privacy practices, or terms of those sites; your use of them is at your own risk and subject to their terms.

Limitation of Liability

To the fullest extent permitted by law, Top Flight Electric and its owners, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) this website or its content. Our total liability arising out of your use of this website will not exceed one hundred U.S. dollars ($100). Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing in this section limits the remedies available to you under a written service agreement or warranty for work we perform at your property.

Indemnification

You agree to indemnify and hold Top Flight Electric harmless from claims arising out of your violation of these Terms or your misuse of this website.

Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising out of these Terms or your use of this website will be brought exclusively in the state or federal courts located in Polk County, Florida, and you consent to personal jurisdiction there.

Privacy & Your Choices

Your use of this site is also governed by our Privacy Policy, including the Your Privacy Choices — Do Not Sell or Share section, which describes your California privacy rights and how to opt out of analytics and marketing cookies. If you agree to receive text messages from us, message and data rates may apply and you can reply STOP at any time to unsubscribe — see the Text Messaging section of the Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision, and continued use of the site after changes are posted constitutes acceptance of the revised Terms. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

Contact

Questions about these Terms? Call (863) 331-0004, email [email protected], or write to us at 3755 West Lake Hamilton Drive, Winter Haven, FL 33881.